PDA Digital Downloading Instructions

Viewing PDF files

All files are in PDF format. To view these files, you need Adobe Acrobat Reader installed on your computer. If you don't, you will need to download and install it.

>>> Adobe Reader - free download.

Downloading PDF instructions:

  1. Your files are available for download immediately after purchase and can be accessed at the PDA bookstore.
  2. Please login with your PDA ID Number and password, by clicking “Account” in the upper right navigation area.
  3. Then select “View my Downloads” from the available list. The digital file you purchased will be listed here.
  4. Click on the file you want to download. The browser will ask you to choose "OPEN" or "SAVE"
  5. Choose "SAVE" to write the file to your local disk drive.
  6. After you save the file, you can open the PDF file with Adobe Acrobat Reader. You will prompt for a password; the document password is the same as your PDA password at the time of your download and cannot be changed. Once you have purchased your digital file you have 7 days to download it before your purchase lapses.

If you have any questions please contact PDA at publications@pda.org or 301-656-5900.

Downloading problems with PDF files

Problem 1: When you open the PDF in Internet Explorer, you receive an error message: “There was an error opening this document. The file cannot be found”. Internet Explorer could not download the file to a temporary workspace on your computer. Please try the following:

1. Right click on the Internet Explorer icon (the blue “e”) and select “Properties”

2. Click on the “Advanced” tab.

3. In the “Security” section, uncheck the “Do not save encrypted pages to disk” option

4. Click “OK” or “Apply” at the bottom of the window


Problem 2: When you open the PDF, you receive an error message: “Could not open the file ‘XXX.pdf’ because it is either not a supported file type or because the file has been corrupted”. The entire file was not downloaded. Also, Internet Explorer may have an incomplete copy of the file stuck in its cache and this will prevent future downloads from succeeding. In order to clear the bad copy of the file out of the browser cache, please do the following:

1. Close all Internet Explorer windows.

2. Right click on the Internet Explorer icon (the blue “e”) and select “Properties”

3. Click on the “Delete Files” button in the “Temporary Internet Files” section

4. Restart Internet Explorer and try to download the file again. Once you start the download, it isn’t finished until you see a “Download Complete” message.

5. (optional) You might want to go to “Advanced” Settings Tab and in the “Security” section check “Empty Temporary Internet Files folder when browser is closed”.

Here is a link to more detailed instruction from the Microsoft Support web site.