PDA Publication Shipping Guidelines and Return Policy

Shipping Rates
Shipping & Handling Rates: U.S. orders are shipped via UPS Ground. Second-day and next-day air service is available. Call or e-mail for prices. Prices are subject to change at any time. All fees in US$. Call +1 (301) 656-5900 ext. 133 or email for prices at chua@pda.org.

U.S., Puerto Rico & Canada
If your order totals: Add:
$15.00 and under $6.95
$15.01–75.00 $8.95
$75.01–150.00 $10.95
$150.01–250.00 $12.95
$250.01–500.00 $14.95
$500.01 or more $17.95
Orders from outside North America
If your order totals: Add:
Up to $199.99 20% (minimum $25)
$200.00 or more 25% (maximum $300)

All international orders below $200.00 will be shipped by priority air and are not traceable, delivery in 3-8 weeks.

Shipping is not included in the list price of PDA publications. Shipping and tax is calculated pre-discount.

Order Policy

- Please provide a street address for shipping purposes. We cannot deliver to a P.O. Box.
- PDA does not pay customs or duties on international shipping.
- Claim of non-receipt order must be filed within 1 month from date of invoice.
- No refund or replacement if your order did not have an accurate address.
- Non-member government please use the order form to mail or fax in payment.

Payment

We must receive payment before an order can be shipped. Make checks payable to PDA in US Dollars and payable via US Bank. We also accept Visa, MasterCard/Discover, and American Express credit cards. If your preferred method of payment is electronic funds transfer, please contact PDA at publications@pda.org for current bank details.

Return Policy

  1. PDA does not accept exchanges/returns on items that have already been shipped. Cancellations of orders must be made within 24 hours from the time the original order is placed.
  2. Refund or replacement will be granted if the package was received damaged. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of purchase. Others will be refunded in the form of the original payment method.